Social Interactions

This week I was involved in five social interactions with an employee at Starbucks, my conditioning coach, my head softball coach, a Dunkin Donoughts employee and a man at blockbuster. These week I experienced more positive interactions. The two let downs were my head coach, and the Starbucks employee. The woman at Dunkin Donoughts actually gave me an extra bagel. Im pretty sure this was a mistake however it could be an apology for last weeks inedible burnt bagel. Either way, it was during my interaction experiment and so I will chalk it up to the six principles.

At blockbuster, I successfully attempted to return some movies that were overdue. I had received the call one day prior saying that my account was going to be charged. I went in, smiled and asked how David's Monday was treating him. I found out that Monday was his most hated day of the week. I offered some sympathy and joked that tomorrow Monday is the furthest day away. I then asked the young man if there was anything that he could do about my late movies to make my Monday a bit brighter. He was happy to help.

My conditioning coach was my more formal interaction. It went about like a regular conversation and I asked what he had gotten his wife for her birthday (which he mentioned was coming up a few days earlier.) It was a very positive interaction and I think he was pleased that I took an interest. I then asked if he could help me with my homework by answering some questions regarding his cell phone. He was happy to help and after analyzing his information I would identify him as an early majority consumer. He owns the Motorola Razor with Verizon service. The interesting thing is that he bought his first cell phone in 1992, but never really used it until 1995. He infrequently used it from 1995-1998 and switched to Verizon in 2003. (He doesn't remember who his first provider was.) In 2003 he frequently used his phone as primarily a camera. His usage has increased to include phone calls, alarm clock, and picture messaging. Knowing his history he is difficult to identify on the technology adaptation life cycle. Today I would put him in with the early majority due to his limited use and phone type.